Clearly understanding the role of these systems can greatly help airlines improve their ability to retail. Let me explain how a strong connection between an OMS and PSS can help streamline the airline order fulfilment process and grow customer loyalty.
What is an OMS?
The OMS provides airline retailers with a centralised hub for managing Offers and Orders across channels. It captures Orders from multiple sales channels, connects with airline partners, and then connects to other internal platforms.
OMS Benefits:
- Ensures accurate order tracking throughout the order lifecycle
- Enables omnichannel scalability
- Improves customer satisfaction through precise delivery
What is a PSS?
A PSS manages airline operations, inventory, and passenger records including PNRs, e-tickets, and EMDs. It maintains rigorous security and operational procedures.
PSS Benefits:
- Ensures high safety, punctuality, and reliability standards
- Provides inventory visibility
- Manages partner airline access
How They Work Together
Implementing an OMS on top of a PSS allows airlines to secure operations while unlocking commercial opportunities. The OMS reduces the dependency on the PSS and allows airlines to retail with the ability to innovate and experiment.
You can literally introduce new products in hours. The OMS enables you to sell any content you wish to retail and control your channels.
Think of the OMS as the 'orchestrator' coordinating commercial applications, while the PSS manages essential operational machinery. Together, they enable airlines to deliver modern retail experiences without sacrificing operational integrity.