Privacy Policy

1. Introduction

Retailaer ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website retailaer.us and use our services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Contact us through our contact form or email
• Request a product demonstration
• Subscribe to our newsletter or insights
• Create an account or use our services

This may include: name, email address, company name, job title, phone number, and any message content you provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referral source

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide and maintain our services
• Communication: To respond to inquiries and send requested information
• Marketing: To send newsletters and product updates (with your consent)
• Analytics: To understand how our website is used and improve our services
• Security: To protect against fraud and unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Consent: You have given clear consent for specific processing purposes
• Contract: Processing is necessary for a contract with you
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is in our legitimate business interests

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist with hosting, analytics, email delivery, and customer support
• Business Partners: Airlines and travel technology partners (with your consent)
• Legal Requirements: Authorities when required by law or to protect our rights

All third parties are contractually required to keep your data secure and use it only for specified purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Contact form submissions: 2 years from last contact
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months (Google Analytics default)
• Customer data: Duration of business relationship plus 7 years (for legal/tax purposes)

8. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at [email protected]

9. Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we will provide prominent notice or obtain consent where required.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

• Email: [email protected]
• Address: [Company Address - To Be Added]

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.