Latest News
Retailaer Sponsors Industry Survey
Retailaer sponsors the 2026 State of Airline Retailing report — covering how Offer and Order transformation is maturing, how airlines are advancing customer-centric strategies, and the emerging trends shaping the future of retailing.
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Air Europa heads for distribution freedom and revenue benefits with technology partners Retailaer and PROS
Air Europa announces surcharges for GDS bookings and launches a dedicated NDC agent portal powered by Retailaer and PROS, targeting a 10–15% shift to direct distribution by July 2026.
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Retailaer Appoints Julia Reichel as Chief Commercial Officer
Julia Reichel joins Retailaer as Chief Commercial Officer, bringing over 20 years of travel technology experience from British Airways, T2RL, DXC, and OpenJaw to strengthen connections with clients and partners during this period of accelerated growth.
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Retailaer, Air Europa Expand Access in Six Markets
Retailaer and Air Europa are expanding the Travel Agency Portal to six new European markets — Belgium, France, Italy, Netherlands, Portugal, and the UK — building on the existing Spanish launch. The portal gives travel agents access to Air Europa flights, ancillaries, and third-party services through a unified NDC-powered interface.
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What OMS‑on‑PSS Actually Means
Running an Order Management System (OMS) on top of an existing Passenger Service System (PSS) delivers strong commercial upside with far lower risk...
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OMS vs Order-Based Systems: What's the Difference?
Understanding the distinctions between standalone OMS, order-based PSS platforms, and hybrid solutions is key to choosing the right path for airline retailing.
Read update Why Do Airlines Still Struggle with Order Management?
E-commerce mastered order management years ago. Why are airlines still catching up? Ann Cederhall explores the gap and the path forward.
Read update What Should an OMS Actually Do?
Shopping baskets, not PNRs. Ann Cederhall clarifies what to look for when evaluating Order Management Systems for airline retail.
Read update Modular in Travel Technology
Understanding the meaning of 'modular' in travel tech - it's not just about IKEA kitchens anymore.
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Orders Without Friction
Streamlining the booking experience while supporting stronger ancillary performance for airlines.
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Payments Your CFO Will Love
Everything from payments to payouts with ease—secure, reliable, and fully compliant processing that drives financial performance.
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The Customer-First Revolution
Putting customers at the centre transforms airline retailing strategy and strengthens commercial performance.
Read update 15 Wishes for a Better Customer Experience When Flying
From instant loyalty points to smarter disruption handling, Ann Cederhall's wish list captures what travelers actually want from airlines.
Read update Modern Airline Retailing - Fact or Fiction?
Is modern airline retailing genuinely transformative or just industry hype? A clear-eyed look at what's real, what works, and how airlines can actually succeed with retail.
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OMS and PSS: How Do These Systems Work Together?
Understanding the relationship between Offer & Order Management Systems and Passenger Service Systems is key to successful airline retailing.
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