Latest Insights
OMS vs Order-Based Systems: What's the Difference?
Understanding the distinctions between standalone OMS, order-based PSS platforms, and hybrid solutions is key to choosing the right path for airline retailing.
Why Do Airlines Still Struggle with Order Management?
E-commerce mastered order management years ago. Why are airlines still catching up? Ann Cederhall explores the gap and the path forward.
What Should an OMS Actually Do?
Shopping baskets, not PNRs. Ann Cederhall clarifies what to look for when evaluating Order Management Systems for airline retail.
Modular in Travel Technology
Understanding the meaning of 'modular' in travel tech - it's not just about IKEA kitchens anymore.
Orders Without Friction
Streamlining the booking experience while maximizing ancillary opportunities for airlines.
Payments Your CFO Will Love
Everything from payments to payouts with ease—secure, reliable, and fully compliant processing that drives financial performance.
The Customer-First Revolution
Putting customers at the centre transforms your airline retailing strategy and boosts revenue.
15 Wishes for a Better Customer Experience When Flying
From instant loyalty points to smarter disruption handling, Ann Cederhall's wish list captures what travelers actually want from airlines.
Modern Airline Retailing - Fact or Fiction?
Is modern airline retailing genuinely transformative or just industry hype? A clear-eyed look at what's real, what works, and how airlines can actually succeed with retail.
OMS and PSS: How Do These Systems Work Together?
Understanding the relationship between Offer & Order Management Systems and Passenger Service Systems is key to successful airline retailing.
The Three Pillars of NDC - Did We Achieve Them?
Cost, Control, and Retail were NDC's founding goals. A decade later, how much progress have we actually made?
To NDC or Not NDC - Is That the Question?
After years of NDC discussions, the industry still needs 'demystifying' sessions. Perhaps we're asking the wrong questions entirely.